Careers at NeuroNav
Join Our Team
At NeuroNav, we're passionate about making a positive impact in the lives of individuals with intellectual and developmental disabilities.
Our dedicated team believes in the power of Self-Determination and strives to empower others through our services and support. If you share our commitment to fostering independence and celebrating neurodiversity, we invite you to explore the exciting opportunities to join our team.
Explore Open Roles
We're continuously seeking talented individuals who are eager to contribute their unique skills and perspectives. Are you ready to be part of a dynamic team that's driving change and creating meaningful outcomes? Apply below!
Team Manager, Independent Facilitation
Location: Remote (California)
The Team Manager, Independent Facilitation is responsible for supervising, supporting, and developing a team of Independent Facilitators (IFs) who provide post‑enrollment services to individuals and families participating in California’s Self‑Determination Program (SDP). This role ensures high‑quality, person‑centered service delivery, consistent implementation of SDP requirements, and strong customer experience outcomes.
The Team Manager balances people leadership with operational oversight, serving as a resource to IFs while maintaining accountability for performance, documentation, responsiveness, and compliance. The position works closely with organizational leadership, finance, and compliance teams to support sustainable service delivery across the organization.
At NeuroNav, we believe people with disabilities deserve autonomy, respect, and real power over their services. Our mission is to enhance the quality of life for people with developmental disabilities through simplicity, choice — and reliable, high-quality execution. We guide families through the Self-Determination Program, a transformative approach that unlocks more creativity and flexibility in how services are delivered.
About NeuroNav
Founded at Stanford in 2020 with support from the Stanford Innovation Fellowship, NeuroNav is reinventing how individuals with developmental disabilities access services. Through dedicated Navigators and mission-driven experts, we’ve already helped hundreds of clients enroll in the Self-Determination Program — and we’re scaling rapidly to serve more individuals across California.
Responsibilities Include:
Team Leadership & Supervision
- Provide direct supervision and coaching to a team of 10-15 IFs
- Support staff performance through regular check‑ins, monitoring of key metrics, customer service intervention and escalation, and professional development feedback and planning.
- Foster a culture of accountability, collaboration, and person‑centered practice.
Service Quality & Oversight
- Ensure IFs deliver consistent, high-quality ongoing supports aligned with the level of service selected by the customer, which may include:
- Budget and spending plan development and maintenance
- Person-Centered Plan (PCP) updates
- Coordination with Financial Management Service (FMS) providers and regional centers
- Regular, timely, and proactive communication
- Lead the formal annual review process for ongoing SDP services, building on the current model to ensure consistent, thorough, and person-centered reviews across the team.
- Monitor documentation quality, timeliness, and follow-through.
- Proactively identify and address service quality issues to support participant satisfaction and continuity of services.
Performance & Metrics Management
- Track caseloads, service milestones, and operational metrics using dashboards and reporting tools.
- Assist leadership with developing quarterly quotas and reviewing performance annually.
- Identify trends, gaps, or barriers impacting service delivery and implement corrective actions.
- Support IFs in meeting established performance expectations and service timelines.
Customer Experience & Issue Resolution
- Support IFs in managing complex situations, including family concerns, regional center coordination challenges, and funding or service disputes.
- Provide guidance on de‑escalation, communication, and problem solving while maintaining professional boundaries.
- Conduct customer outreach to navigate service complaints, work collaboratively with regional centers and FMS providers to find solutions to issues, and apply feedback received to coaching and performance review with the team.
Systems, Tools & Data Integrity
- Maintain competency in all systems and tools utilized by the company and be able to guide and teach team members to use them effectively.
- Ensure all IFs are trained and proficient in required systems and tools, including HubSpot and other internal platforms.
- Establish clear expectations for data accuracy, completeness, and consistency across all client records and workflows.
- Monitor and support data cleanliness and system usage, addressing gaps through training, process improvements, or corrective action as needed.
- Promote understanding of how accurate data supports reporting, service quality, compliance, and client experience.
- Partner with leadership and operations teams to refine systems, workflows, and tool usage over time.
Training & Professional Development
- Ensure IFs remain current on SDP directives, DDS guidance, and internal policies.
- Support onboarding, ongoing training, and peer learning opportunities for the IF team.
- Participate in external facing opportunities to represent the company such as webinars, office hours, conference tables, trainings, and community partnership events and groups.
Cross‑Functional Collaboration
- Collaborate with leadership, finance, and compliance teams to align service delivery practices.
- Provide feedback to support continuous improvement of systems, policies, and workflows.
What You’ll Bring
Required Experience:
- Bachelor’s degree or equivalent relevant work experience.
- Experience supervising staff in roles requiring adherence to strict deadlines and managing multiple projects or a caseload of individuals.
- Strong organizational skills with the ability to manage multiple priorities.
- Demonstrated customer service, communication, and problem‑solving skills.
- Comfort working in a remote, collaborative environment.
Preferred Experience:
- Knowledge of California’s Self‑Determination Program and regional center system.
- Experience providing or overseeing Independent Facilitation or similar services.
- Experience working with CRM or case management systems (e.g., HubSpot).
Compensation & Benefits:
- Salary Range: $85,000–$95,000 annually, depending on experience and location
- Remote‑first work environment (California‑based role)
- Health, dental, and vision insurance
- 401(k)
- Paid time off: 14 PTO days plus 7 flex/sick days annually
- Annual company retreat
Apply here
Apply here!
Do you dream of a role where you can connect with people and transform lives — all while working remotely?
We’re looking for Care Managers who thrive on building relationships with families with adult neurodivergent children — understanding their goals and helping them access specialized resources. Join us and transform the lives of hundreds of adults with developmental disabilities as you scale with a high-growth, innovative company.
At NeuroNav, we believe everyone deserves the opportunity to make their own choices and shape their story, regardless of disability. Our mission is to enhance the quality of life for adults with developmental disabilities through simplicity and choice. We specialize in helping families navigate a specific California state funded program called Self-Determination, which offers more creative and custom choice as to how to leverage state funds.
This is a life-changing program and you will be the conductor, breaking down barriers for your client and ensuring his or her success. As one of our virtual Care Managers (the heart and soul of our team called “Navigators” internally), you’ll create custom client plans and guide families in a step-by-step process to enter and maintain participation in this program. In this remote role, you will be able to leverage your creativity, kindness and relational skills to transform your clients’ lives and help them write the stories they dream of.
About NeuroNav
Founded at Stanford in 2020 with support from the Stanford Innovation Fellowship, NeuroNav drives new vision and change in disability by creating personalized care plans and connecting our neurodivergent clients with virtual Care Navigators who help manage their benefits. Last year, we supported hundreds of individuals in accessing life-changing services, and we’re on track to quadruple our impact next year.
Responsibilities include:
- Person-centered Planning - you will be trained in a special facilitation framework to capture your client’s unique strengths, goals, needs and desired outcomes and align them to a plan unique to them.
- Budget & Spending Management - you will help translate personalized plans into concrete support needs and advocate for those needs to local budget authorities.
- Project Management - you will be the driver that holds the process together and guides the client and other partner organizations.
- Service Provider Access - you will leverage NeuroNav’s proprietary resources to search for and assist providers in implementing person-centered plans throughout the year.
- Special Projects - you will contribute your talent and insights from working with clients into key company strategy and initiatives each quarter.
What You’ll Bring
- Bachelor’s Degree or equivalent work experience
- Social Work or case management experience in the disability or social services field
- Client-facing experience managing multiple relationships at one time
- Excellent written and verbal communication skills
- Must have computer, reliable high-speed internet connection, and a quiet work environment
- Fluent in Spanish and bilingual (strongly preferred)
- Experience in a performance-based culture with metrics attainment goals (preferred)
- Experience serving in the developmental disability field (preferred)
- Experience with Microsoft Office & Google Suite (preferred)
- Experience in person-centered planning and in the California developmental disability system (preferred)
Benefits
We believe in supporting our employees' well-being and work-life balance as part of our culture and offer the following benefits:
- Remote first — ability to work from home
- Health, vision and dental insurance
- 401(k)
- 14 Paid Time Off (PTO) days per year
- 7 sick or flex days per year
- Annual company retreat
Apply here!
Apply Now!
Location: Remote
Reports To: Executive Leadership
Can you keep a complex services organization running flawlessly behind the scenes — ensuring revenue data is accurate, systems flow seamlessly, support teams hum efficiently, and no client falls through the cracks?
We’re seeking a Senior Revenue & Client Operations Manager to own and optimize the systems that power NeuroNav’s full customer lifecycle — from Sales to Client Services to Finance. This high-accountability role focuses on maintaining HubSpot architecture, improving workflows, managing reporting integrity, overseeing client support operations, and ensuring revenue data reconciles cleanly with finance.
At NeuroNav, operational excellence directly impacts families and individuals with developmental disabilities. When our systems work well, families move through the Self-Determination Program faster, receive clearer guidance, and gain access to services that help their loved ones live more independent, fulfilling lives.
You will inherit a strong systems foundation. Your role is to optimize, strengthen, and scale it while leading targeted enhancements that improve automation, reporting, and lifecycle clarity.
About NeuroNav
Founded at Stanford in 2020 with support from the Stanford Innovation Fellowship, NeuroNav is reinventing how individuals with developmental disabilities access services. Through dedicated Navigators and mission-driven experts, we’ve helped hundreds of families enroll in California’s Self-Determination Program — and we’re scaling rapidly.
We aim to be a flawless tech-enabled services company — operationally rigorous, deeply compassionate, and systemically reliable.
Responsibilities Include
Revenue Systems Ownership & Optimization
- Own NeuroNav’s HubSpot instance across Sales, Client Services, and Support
- Maintain workflows, automation, lifecycle stages, pipelines, and reporting architecture
- Manage integrations (Fathom, SMS, time tracking, etc.)
- Oversee Commerce Hub order forms and invoicing workflows integrated with QuickBooks
- Maintain customer lifecycle documentation and diagrams
- Lead scoped system enhancements (time tracking, invoicing improvements)
- Build and maintain dashboards that support leadership decision-making
You will live in the system — rolling up your sleeves while maintaining broad oversight.
Revenue Integrity & Finance Reconciliation
- Partner with Finance to reconcile new sales and upsell data between HubSpot and QuickBooks
- Ensure invoicing, order forms, and subscription data are accurate
- Validate reporting accuracy across dashboards
- Maintain audit-ready data hygiene
Revenue accuracy is a non-negotiable KPI.
Client Support Operations Management
- Manage the Client Support Team (FMS requests and provider searches)
- Monitor ticket volume, fulfillment rates, and turnaround times
- Ensure SLAs and workflow discipline
- Identify trends and operational improvements
Your goal: keep the back-office machine humming.
Reporting & Executive Visibility
- Maintain lifecycle, revenue, and support dashboards
- Track key metrics across Sales, Client Services, and Support
- Provide clear executive reporting
Ensure data integrity across systems
You will be trusted to provide clarity — not just data.
Training & Cross-Functional Enablement
- Train teams on HubSpot workflows and operational tools
- Onboard new hires into system processes
- Support non-technical team members in mastering tools
- Maintain documentation and process guides
What You’ll Bring
- 5–7+ years in revenue operations, CRM administration, or client operations
- 4+ years of hands-on HubSpot administration
- Experience reconciling CRM data with finance systems (e.g., QuickBooks)
- Experience overseeing a support or ticket-based operations team
- Strong experience managing integrations and dashboards
- Exceptional attention to detail and operational discipline
- Clear communicator and patient trainer
- Comfortable working in a fast-paced, remote environment
What Success Looks Like
- Revenue numbers reconcile consistently
- HubSpot workflows run reliably
- Ticket SLAs are met
- Sales and Client Services trust the system
- Executive dashboards are accurate
- System improvements are adopted successfully
Compensation & Benefits
Salary Range: $110K – $120K
Bonus: 10% annual performance bonus
Benefits include:
- Remote-first flexibility
- Health, vision, and dental insurance
- 401(k)
- 14 PTO days + 7 sick/flex days
- Annual company retreat
- Professional development