Careers at NeuroNav
Join Our Team
At NeuroNav, we're passionate about making a positive impact in the lives of individuals with intellectual and developmental disabilities.
Our dedicated team believes in the power of Self-Determination and strives to empower others through our services and support. If you share our commitment to fostering independence and celebrating neurodiversity, we invite you to explore the exciting opportunities to join our team.
Explore Open Roles
We're continuously seeking talented individuals who are eager to contribute their unique skills and perspectives. Are you ready to be part of a dynamic team that's driving change and creating meaningful outcomes? Apply below!
Can you coach, problem-solve, and keep a high-volume enrollment pipeline moving with speed, accuracy, and consistency — all while putting families first?
We’re seeking a Team Manager to lead our Self-Determination Program (SDP) Transition Navigators — the front-line guides helping individuals and families successfully enroll in California’s SDP. This is a fast-paced, quota-driven, metrics-focused role where operational rigor, quick response times, and excellent customer service aren’t just values — they’re KPIs you will own. You’ll lead a high-performing team to hit measurable goals, improve response SLAs and NPS, remove operational bottlenecks, and ensure every family moves through enrollment efficiently and confidently.
At NeuroNav, we believe people with disabilities deserve autonomy, respect, and real power over their services. Our mission is to enhance the quality of life for people with developmental disabilities through simplicity, choice — and reliable, high-quality execution. We guide families through the Self-Determination Program, a transformative approach that unlocks more creativity and flexibility in how services are delivered.
As the Team Manager for our SDP Transition Navigators, you will be responsible for performance management, KPI tracking, coaching for results, and process discipline. You will set clear expectations, monitor metrics daily, and use data to drive continuous improvement. And you will pair that operational excellence with compassionate leadership — ensuring the participant experience stays front and center while the team consistently delivers on speed, quality, and accountability.
About NeuroNav
Founded at Stanford in 2020 with support from the Stanford Innovation Fellowship, NeuroNav is reinventing how individuals with developmental disabilities access services. Through dedicated Navigators and mission-driven experts, we’ve already helped hundreds of clients enroll in the Self-Determination Program — and we’re scaling rapidly to serve more individuals across California.
Responsibilities Include:
- Team Leadership & Coaching
Provide supportive supervision to a team of Transition Navigators, fostering collaboration, growth, and performance excellence - Project Management & Workflow Oversight
Drive consistent use of HubSpot workflows, sequences, and automated reminders. Monitor deal-board progress, ensure timely follow-ups, and enforce task completion standards. - Metrics Accountability
Help the team meet individual and team enrollment goals. Track performance using KPIs, monitor client outcomes, and set daily and weekly targets for response times, NPS, and task completion. Spot bottlenecks, fix issues quickly, and coach team members to meet or exceed standards. Track retention and follow-up success to ensure families remain engaged and supported. - Customer Experience & Conflict Resolution
Ensure escalations are resolved quickly and effectively, maintain high client satisfaction, and track trends in follow-ups, retention, and feedback to continuously improve the family experience. - Training & Development
Ensure staff are confident in tools, policies, and best practices — continuously promoting team growth through feedback, coaching, and structured learning - Cross-Functional Collaboration
Partner closely with NeuroNav leadership to resolve operational issues impacting service delivery - Mission-Driven Innovation
Contribute insights to inform improvements in systems, client experience, and organizational strategy
- Bachelor’s Degree or equivalent work experience
- Experience transitioning mission-driven direct line service staff into structured workflows.
- Proven ability to drive results using measurable goals, dashboards, or KPIs
- Strong customer-service orientation and ability to de-escalate complex issues
- Excellent organization and project-management skills
- Clear and compassionate communication with a coaching mindset
- Ability to thrive in a fast-paced, remote environment using digital tools
- Working knowledge of support systems for individuals with intellectual and developmental disabilities
- Experience with California’s regional center system
- Familiarity with California’s Self-Determination Program
- Working experience with CRM platforms with a strong preference for experience with Hubspot
- Experience tracking performance, service quality, and metrics in social services setting
Benefits
We believe in supporting our employees’ well-being and work-life balance:- Remote-first — ability to work from home
- Continuous coaching,
- Professional development opportunities
- Career growth
- Health, vision, and dental insurance
- 401(k)
- 14 Paid Time Off (PTO) days per year
- 7 sick/flex days per year
- Annual company retreat
Apply here
Do you love accuracy, organization, and the satisfaction of getting the numbers exactly right?
Do you enjoy spreadsheets, billing workflows, and behind-the-scenes operational work that helps a team run smoothly?
We’re looking for a Billing & Plan Review Coordinator who thrives on details, math accuracy, and administrative follow-through. In this role, you’ll support families and our internal team by ensuring spending plans are correct, complete, and aligned with program requirements — and that providers get paid on time.
This role is perfect for someone who:
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Enjoys reviewing numbers and catching errors
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Loves organizing information and following structured workflows
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Finds satisfaction in completing tasks with precision
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Likes being the steady, reliable backbone of an operations team
If you enjoy math, spreadsheets, and supporting others, this behind-the-scenes role is a great fit.
About NeuroNav
Founded at Stanford in 2020 with support from the Stanford Innovation Fellowship, NeuroNav is driving innovation in disability services by connecting clients with personalized support from virtual Navigators and operational experts. Last year, we helped hundreds of individuals access life-changing services through SDP — and we are rapidly scaling our impact.
Responsibilities Include:
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Invoice & Payment Management – Ensure accuracy and timely submission of all invoices to Financial Management Services (FMS) providers; track approval and payment status and follow up as needed
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Documentation Coordination – Assist with educating and guiding staff and providers on the required documents (e.g., W-9s, agreements, proof of service) to maintain compliance with SDP requirements
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Spending Plan Implementation – Support families and Independent Facilitators with purchase requests, and vendor and staff onboarding to turn spending plans into real services
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Customer Service Excellence – Provide clear, proactive communication to families, vendors, and FMS contacts to ensure invoices are managed without interruptions to services
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Workflow Optimization – Develop and refine processes that support operational efficiency, transparency, and accuracy across the provider onboarding and invoicing lifecycle
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Mission-Driven Collaboration – Work closely with the NeuroNav team, service providers, and families to remove barriers and maintain a positive, supportive experience for participants
What You’ll Bring:
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Bachelor’s Degree or equivalent work experience
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Experience in billing, invoicing, accounts payable/receivable, case coordination, or similar administrative function
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Exceptional organization and attention to detail
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Strong relationship-building skills and customer-service mindset
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Comfort working in a fast-paced environment with multiple stakeholders
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Proficiency in computer systems, secure documentation, and spreadsheet tools
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Must have reliable high-speed internet and a quiet remote workspace
Preferred Experience:
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Working knowledge of support systems for individuals with intellectual and developmental disabilities
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Experience with California’s regional center system
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Knowledge of Self-Determination Program and/or Financial Management Services
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Familiarity with HIPAA privacy standards
Benefits
We believe in supporting our employees’ well-being and work-life balance as part of our culture and offer the following benefits:
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Remote-first — ability to work from home
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Health, vision, and dental insurance
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401(k)
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14 Paid Time Off (PTO) days per year
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7 sick/flex days per year
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Annual company retreat
Salary Range: $40,000 – $55,000(flexible based on experience)
Do you dream of a role where you can connect with people and transform lives — all while working remotely?
We’re looking for Care Managers who thrive on building relationships with families with adult neurodivergent children — understanding their goals and helping them access specialized resources. Join us and transform the lives of hundreds of adults with developmental disabilities as you scale with a high-growth, innovative company.
At NeuroNav, we believe everyone deserves the opportunity to make their own choices and shape their story, regardless of disability. Our mission is to enhance the quality of life for adults with developmental disabilities through simplicity and choice. We specialize in helping families navigate a specific California state funded program called Self-Determination, which offers more creative and custom choice as to how to leverage state funds.
This is a life-changing program and you will be the conductor, breaking down barriers for your client and ensuring his or her success. As one of our virtual Care Managers (the heart and soul of our team called “Navigators” internally), you’ll create custom client plans and guide families in a step-by-step process to enter and maintain participation in this program. In this remote role, you will be able to leverage your creativity, kindness and relational skills to transform your clients’ lives and help them write the stories they dream of.
About NeuroNav
Founded at Stanford in 2020 with support from the Stanford Innovation Fellowship, NeuroNav drives new vision and change in disability by creating personalized care plans and connecting our neurodivergent clients with virtual Care Navigators who help manage their benefits. Last year, we supported hundreds of individuals in accessing life-changing services, and we’re on track to quadruple our impact next year.
Responsibilities include:
- Person-centered Planning - you will be trained in a special facilitation framework to capture your client’s unique strengths, goals, needs and desired outcomes and align them to a plan unique to them.
- Budget & Spending Management - you will help translate personalized plans into concrete support needs and advocate for those needs to local budget authorities.
- Project Management - you will be the driver that holds the process together and guides the client and other partner organizations.
- Service Provider Access - you will leverage NeuroNav’s proprietary resources to search for and assist providers in implementing person-centered plans throughout the year.
- Special Projects - you will contribute your talent and insights from working with clients into key company strategy and initiatives each quarter.
What You’ll Bring
- Bachelor’s Degree or equivalent work experience
- Social Work or case management experience in the disability or social services field
- Client-facing experience managing multiple relationships at one time
- Excellent written and verbal communication skills
- Must have computer, reliable high-speed internet connection, and a quiet work environment
- Fluent in Spanish and bilingual (strongly preferred)
- Experience in a performance-based culture with metrics attainment goals (preferred)
- Experience serving in the developmental disability field (preferred)
- Experience with Microsoft Office & Google Suite (preferred)
- Experience in person-centered planning and in the California developmental disability system (preferred)
Benefits
We believe in supporting our employees' well-being and work-life balance as part of our culture and offer the following benefits:
- Remote first — ability to work from home
- Health, vision and dental insurance
- 401(k)
- 14 Paid Time Off (PTO) days per year
- 7 sick or flex days per year
- Annual company retreat
Apply here at the bottom of this link