Careers at NeuroNav

Do you dream of a role where you can connect with people and transform lives — all while working remotely?

We’re looking for Care Managers who thrive on building relationships with families with adult neurodivergent children — understanding their goals and helping them access specialized resources. Join us and transform the lives of hundreds of adults with developmental disabilities as you scale with a high-growth, innovative company.

At NeuroNav, we believe everyone deserves the opportunity to make their own choices and shape their story, regardless of disability. Our mission is to enhance the quality of life for adults with developmental disabilities through simplicity and choice. We specialize in helping families navigate a specific California state funded program called Self-Determination, which offers more creative and custom choice as to how to leverage state funds.  

This is a life-changing program and you will be the conductor, breaking down barriers for your client and ensuring his or her success. As one of our virtual Care Managers (the heart and soul of our team called “Navigators” internally), you’ll create custom client plans and guide families in a step-by-step process to enter and maintain participation in this program. In this remote role, you will be able to leverage your creativity, kindness and relational skills to transform your clients’ lives and help them write the stories they dream of. 

About NeuroNav

Founded at Stanford in 2020 with support from the Stanford Innovation Fellowship, NeuroNav drives new vision and change in disability by creating personalized care plans and connecting our neurodivergent clients with virtual Care Navigators who help manage their benefits. Last year, we supported hundreds of individuals in accessing life-changing services, and we’re on track to quadruple our impact next year.

Responsibilities include:

• Person-centered Planning - you will be trained in a special facilitation framework to capture your client’s unique strengths, goals, needs and desired outcomes and align them to a plan unique to them.
• Budget & Spending Management - you will help translate personalized plans into concrete support needs and advocate for those needs to local budget authorities. 
• Project Management - you will be the driver that holds the process together and guides the client and other partner organizations. 
• Service Provider Access - you will leverage NeuroNav’s proprietary resources to search for and assist providers in implementing person-centered plans throughout the year.
• Special Projects - you will contribute your talent and insights from working with clients into key company strategy and initiatives each quarter.

What You’ll Bring

• Bachelor’s Degree or equivalent work experience
• Social Work or case management experience in the disability or social services field
• Client-facing experience managing multiple relationships at one time
• Excellent written and verbal communication skills
• Must have computer, reliable high-speed internet connection, and a quiet work environment 
• Fluent in Spanish and bilingual (strongly preferred)
• Experience in a performance-based culture with metrics attainment goals (preferred)
• Experience serving in the developmental disability field (preferred)
• Experience with Microsoft Office & Google Suite (preferred)
• Experience in person-centered planning and in the California developmental disability system (preferred)

Benefits

We believe in supporting our employees' well-being and work-life balance as part of our culture and offer the following benefits:

• Remote first — ability to work from home
• Health, vision and dental insurance
• 401(k) 
• 14 Paid Time Off (PTO) days per year
• 7 sick or flex days per year
• Annual company retreat

Apply here at the bottom of this link

Do you dream of a role where you can lead a team to connect with people and transform lives — all while working remotely?

We’re looking for a hands-on supervisor for our Care Manager team as they build relationships with families with adult neurodivergent children — helping them access specialized resources. Join us and transform the lives of hundreds of adults with developmental disabilities as you scale with a high-growth, innovative company. 

At NeuroNav, we believe everyone deserves the opportunity to make their own choices and shape their story, regardless of disability. Our mission is to enhance the quality of life for adults with developmental disabilities through simplicity and choice. We specialize in helping families navigate a specific California state funded program called Self-Determination, which offers more creative and custom choice as to how to leverage state funds.  

This is a life-changing program and you will essentially be the "captain" of our virtual Care Manager team, guiding them to effectively manage cases — ensuring our client families both love our services and achieve their goals. You will be the driving force behind the Care Managers, setting goals and monitoring their seamless execution of custom client plans and step-by-step processes to guide families as they enter and maintain participation in this program.  You'll be responsible for assigning cases to your team, reviewing their work, and providing feedback — all while keeping a keen eye on key metrics to prove the value we deliver. You'll serve as the managers’ go-to person for daily challenges they might encounter as they advocate for their clients, taking decisive action on cases or team issues. In this remote role, you will be able to leverage your creativity and leadership skills in social work, case management, and service coordination.  

About NeuroNav

Founded at Stanford in 2020 with support from the Stanford Innovation Fellowship, NeuroNav drives new vision and change in disability by creating personalized care plans and connecting our neurodivergent clients with virtual Care Navigators who help manage their benefits. Last year, we supported hundreds of individuals in accessing life-changing services, and we’re on track to quadruple our impact next year.

Responsibilities include:

• Team Leadership: Building and managing a high-performing team of remote care managers, providing coaching, mentoring, and setting clear goals to achieve outstanding client outcomes. Assist in the hiring process of new Care Managers.
• Strategic Decision-Making: Optimize performance and outcomes by analyzing and driving team metrics like retention rate, Net Promoter Score (NPS), and customer lifetime value to measure performance and identify areas for improvement.
• Client Advocacy: Ensure a strong partnership and effective collaboration by representing NeuroNav in client and partner meetings.
• Company Policy Improvement & Implementation: Execute and uphold policies and procedures to ensure the team's success in guiding individuals through the Self-Determination Program. 
• Optimization: Identify areas of improvement and work together to implement positive change. 
• Collaboration: Work closely with sales, marketing, and leadership team to streamline the customer journey and ensure seamless handoffs throughout the client lifecycle.
• Talent Development & Training: Identify and nurture the growth of future leaders within the team, building skill sets and fostering a culture of mentorship. Host training for new Care Managers.

What You’ll Bring:

• Commitment to Service: Your career or educational journey reflects a commitment to learning how to best help and serve others, aligning seamlessly with the challenges and rewards of this position.
• Team Management Experience: Demonstrated success in leadership and professional development of teams, including motivating team members to achieve individual and collective goals while fostering a positive and collaborative work environment (1 year of management experience required and 2+ years preferred)
• Developmental Disabilities Experience: 2 years of IDD support experience is required and 3+ years is preferred (preference for experience in social work, care coordination, ABA therapy, or as a service provider)
• Bachelor’s Degree or equivalent work experienceClient-facing experience managing multiple relationships at one time
• Excellent written and verbal communication skills
• Must have computer, reliable high-speed internet connectionFluent in Spanish and bilingual (strongly preferred)
• Experience in a performance-based culture with metrics attainment goals (preferred)
• Experience with Microsoft Office & Google Suite

Benefits

We believe in supporting our employees' well-being and work-life balance as part of our culture and offer the following benefits:

• Remote first — ability to work from home
• Health, vision and dental insurance
• 401(k) 
• 14 Paid Time Off (PTO) days per year
• 7 sick or flex days per year
• Annual company retreat

Apply here at the bottom of this link